Privacy Policy.

01The short version

We collect your details only when you choose to send them to us, and we use them only to answer you and run your hire. We use Google Analytics to count visits and enquiries in aggregate, so we can tell whether the site is working. There are no advertising pixels and we never sell your information.

02Who we are

Sydney Portable Grandstands Pty Ltd (ABN 84 684 067 909), of Office 5/18 Exchange Pde, Smeaton Grange NSW 2567, is responsible for the personal information described here. We handle it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

03What we collect

When you use one of our forms — for a quote or for our rate guide — we ask for some of the following:

• Your name and email address
• Your phone number, if you choose to give it
• Your organisation, if you choose to give it
• Your event date and the number of seats you need
• Your venue or suburb, and anything else you choose to write in the message field

04How the enquiry form works

When you press submit, the details you entered are sent to Formspark, a form-handling service, which stores the submission and forwards it to our inbox. Formspark processes it on our behalf and under its own privacy terms, and it may store data outside Australia.

If the form cannot reach Formspark, it may instead open a pre-filled email in your own email program. Nothing is sent that way until you send that email yourself.

05Why we use it

To reply to your enquiry, send you a quote or our rate guide, confirm availability, arrange delivery and setup, issue paperwork and invoices, and keep records of hires we have carried out. If you contact us by phone or WhatsApp instead, we use those details the same way.

06Who we share it with

We do not sell your personal information and we do not share it for marketing. We disclose it only to the services that handle it for us (Formspark for form submissions and Google for analytics), where it is needed to deliver your hire — for example to our own crew — or where the law requires it.

07How long we keep it

We keep enquiry correspondence and hire records for as long as we need them to run the business and meet our tax and insurance obligations, and then dispose of them securely.

08Cookies and analytics

We use Google Analytics, which sets cookies, to measure how many people visit the site and how many of them call, message or send an enquiry. It tells us about visits in aggregate, not who you are, and we do not send it your name, email or anything you type into a form. Google processes this data under its own privacy terms and may store it outside Australia.

You can block these cookies in your browser settings, or opt out of Google Analytics on every site with Google’s browser add-on at tools.google.com/dlpage/gaoptout. The site works the same either way. We run no advertising pixels or trackers.

09Accessing and correcting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email info@sydneyportablegrandstands.com.au or call 0447 060 862 and we will respond within a reasonable period.

10Complaints

If you think we have mishandled your personal information, contact us first at info@sydneyportablegrandstands.com.au so we can put it right. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.